How to Remove Google Reviews (& What to Do If You Can’t)

In today’s digital landscape, online reviews wield substantial influence over businesses’ reputations. Therefore, the impact of negative Google reviews can be concerning, but fear not—we’re here to help! In this blog post, we’ll walk you through how to remove Google reviews in our step-by-step guide. And in cases where removal isn’t feasible, we’ll explore alternative approaches to manage your online image effectively. Let’s go!

Step-by-Step Guide to Removing Google Reviews

Step 1: Log In to Google Business Profile

To begin, log in to your Google Business Profile. This is where you manage your business information, including reviews.

Step 2: Locate the Review

Find the review you wish to remove by searching for your Google Business Profile, and tapping “Reviews”.

Step 3: Flag the Review

Click on the three dots (ellipsis) located next to the review you’d like to remove and select the “Report review” option. Google will then review your request based on their content policies.

Step 4: Wait for Google’s Decision

Google’s moderation team will assess your flagged review. If they determine that the review violates their guidelines, it may be removed. However, if the review doesn’t violate any policies, it might remain.

What to Do If You Can’t Remove a Google Review

If Google decides that the review in question does not violate their policies, then unfortunately, you won’t be able to remove it from your profile. However, not all hope is lost! There are some other things you can try to mitigate any potential damage caused by the review.

Respond Diplomatically

In cases where you can’t remove a negative review, one of the best things you can do is take a proactive approach. This means taking the time to respond courteously and professionally to the review, addressing the customer’s concerns. 

A well-crafted response can demonstrate your commitment to resolving issues and showcase your dedication to customer satisfaction.

Encourage Positive Reviews

With a little effort, you may just be able to combat any negative reviews with a ton of positive ones. So, whenever possible, encourage satisfied customers to share their experiences by leaving positive feedback. 

It may take some time, but this influx of positive reviews can help balance out the impact of negative comments.

Reach Out Privately

If you identify the reviewer as a legitimate customer, then you may want to consider reaching out privately to express your concern and willingness to address their issues. Sometimes, a resolution can lead the reviewer to update or remove their negative feedback.

Navigating the Review Landscape

Dealing with negative Google reviews can be challenging, but the key lies in your response and approach. So, follow the steps to flag inappropriate reviews, and if removal isn’t possible, take the reins of your online reputation by engaging diplomatically, encouraging positivity, and exploring other avenues to mitigate the impact of negative feedback. 

Remember, your commitment to providing exceptional experiences and valuing customer feedback will ultimately shape a more positive online image for your business. Good luck!

Need a hand managing your online reputation? We’d be happy to help! Click here to get in touch with Canopy Media, and book your free online marketing consultation today.